Contact information

At Velantara, time is an art form. We specialize in minimalist, non-numeric wall clocks that serve as both functional timepieces and stunning wall decor. Although our design studio and warehouse are located in El Monte, California, we are proud to serve our customers across New Zealand.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our New Zealand customers: Due to the significant time difference (approx. 21 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, product details, or return inquiries: 📧 support@velantara.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 231-392-9862 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 2167 PECK RD EL MONTE, CA 91733 United States

Customer Service Hours

Our team is based in California, USA (Pacific Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PT)
  • Time Zone Guide:
    • New Zealand is approximately 21 hours ahead of us.
    • How it works: When it is 10:00 AM on Tuesday in Auckland, it is 1:00 PM on Monday here in California. We are often processing orders while you are just waking up!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Is it hard to read the time without numbers? Our non-numeric clocks are designed for minimalism. Most people find it very easy to estimate the time based on the position of the hands relative to the standard 12, 3, 6, and 9 positions. It is a design choice that prioritizes aesthetics.
  • Does the clock make a ticking sound? We use high-quality quartz movements. Most of our models feature a silent / non-ticking mechanism to ensure a quiet environment for your home or office. Please check the specific product description for details.
  • What requires assembly? Our clocks generally come fully assembled. You will typically only need to insert a battery (usually AA, not included due to shipping regulations) and hang it on the wall.
  • How do you ship fragile clocks to New Zealand? We understand that wall clocks can be fragile. We use specialized packaging with extra foam padding and corner protection to ensure your clock survives the journey from the USA to New Zealand.
  • My clock arrived with broken glass/hands, what do I do? Please do not return a damaged item immediately. Simply take a photo of the damage and the box, then email it to support@velantara.shop. We will resolve this for you quickly (usually by sending a replacement).